Technical support for Bons Casino players

Bons Virtual Club is a leader in the Indian gambling market. Our mission is to give our customers the opportunity to rest in a quality and responsible way. That’s why the technical support service is glad to help with any questions of users in 24/7 mode.

Help Desk Functions

Specialists of the online resource are ready to solve any problem related to the functioning of the site. Users can ask for help and advice on many issues:

  1. How to register an account?
  2. What payment systems are available?
  3. Where to activate the bonus?
  4. What is the minimum deposit amount?
  5. How to download or update Bons application?
  6. What documents do I need to identify a client?
  7. What to do if I have difficulties with the verification?
  8. I can’t log in to my personal cabinet, what should I do?

These and other questions can be solved with the help of the support service. However, the specialists will not help with the answers to the questions “How to win?” or “Which slot is the most giving? In online casinos, everything is decided by a random number generator, and our staff is not able to increase the chances of winning.

How to contact Bons Casino technical support?

There are several ways for players to contact the customer service to choose from:

  1. Online chat on the official website. This is the fastest method. Specialists are available 24 hours a day and respond quickly to user requests.
  2. E-mail. Visitors of the online club Bons can send an email to [email protected]. The answer comes a little longer than in chat. However, this method is convenient if you need to attach files, screenshots.

How long it takes to get a response from tech support

Customer support service of Bons online casino handles user requests around the clock. Response time depends on the total workload of specialists. As a rule, in the online chat you do not have to wait long for an answer. Operators respond within 1-2 minutes. In some cases, when a large number of requests must be processed, the waiting time may be longer.

An email response comes within a few hours. Lack of response means that user’s request is in the queue. There is no need to send an email repeatedly: operators will respond as soon as possible. If you need an answer sooner, write to the chat on the site.


1) Long time does not withdraw money, what can you do?

Withdrawal of funds may take up to 7 working days. This time is required by the payment system and online casino for all necessary checks. If more than 7 days have passed and the money is not credited to your account, please contact Bons Technical Support.

2) I can’t access my personal account, what should I do?

You can use the forgotten password recovery function or contact technical support. There is no need to register again: multi-accounting on the Bons website is prohibited. In this case there is a risk of blocking both accounts.

3) What should I do if the site doesn’t load?

Check the speed of your Internet connection. In most cases, the site and emulators take a long time to load for this reason. Try to enter the site in another browser or check for updates. If none of the above methods did not help, write to us in the chat, and we will try to help with the problem.

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